Welcome to Outsourcing Brokers
Your Partner in Offshoring Excellence
Are you a business in Australia looking to streamline your operations and boost efficiency by leveraging the talent pool in the Philippines?
Outsourcing Brokers is your partner in navigating the complex world of business process outsourcing (BPO) in the Philippines.
Whether you already have existing arrangements or are considering starting your international footprint,
Outsourcing Brokers can achieve better outcomes.
Outsourcing Brokers is an Australian provider of brokerage services to Australian businesses which are offshoring to BPOs in the Philippines. We have people on the ground, permanently in the Philippines to provide on-site services when you aren’t there. We have extensive benchmarking data on market rates, salaries, staff turnover, employee engagement, recruitment costs, training – a full range of data and knowledge which will assist you in establishing a competitive contract or renegotiating existing contracts, based on market rate figures.
Why use Outsourcing Brokers?
Doing business in another country, especially for a period commitment and significant costs. Australian businesses are without knowledge of how the BPO industry works and what the market rates and contract terms should be are frequently exploited. There are significant financial benefits to offshoring – but you want to receive those benefits.
Expertise Matters: With years of hands-on experience in the BPO industry, our seasoned consultants in the Philippines understand the ins and outs of the offshoring landscape. We’ve been on the ground, working closely with BPO service providers, and have gained invaluable insights into their capabilities.
Tailored Solutions: We recognise that every business has unique requirements. Our mission is to match you with the perfect BPO partner for your specific needs. Whether you need customer support, data entry, or IT services, we’ll find the ideal BPO for you.
Negotiation Pros: Negotiating contracts with BPOs can be tricky. Outsourcing Brokers takes this burden off your shoulders. We leverage our expertise to secure the best terms and pricing on your behalf.
Vendor Management: Our commitment doesn’t end with the contract signing. We act as your ongoing liaison with the selected BPO, handling issues, monitoring service levels, and ensuring seamless communication.
Staffing Solutions: Need to expand your BPO team? We can help you interview and select new hires at the BPO who will be dedicated to your account.
Performance Tracking: We believe in transparency. We provide regular reports on your BPO’s performance, ensuring you’re always informed and in control.
Flexibility and Alternatives: If your BPO’s performance isn’t up to par, we’ll assist you in running a Request for Proposal (RFP) to select an alternative vendor. Your satisfaction is our priority.
How It Works
- Consultation: We start by understanding your business and offshoring needs.
- BPO Matchmaking: We identify and recommend the most suitable BPOs for your requirements.
- Contract Negotiation: We negotiate favorable terms with the chosen BPO on your behalf.
- Vendor Management: We take care of ongoing vendor management, issue resolution, and performance monitoring.
- Staffing Assistance: If needed, we help you select the right team at the BPO.
- Performance Reporting: Regular updates keep you informed of your BPO’s performance.
- Problem Resolution: Should issues arise, we work diligently to find solutions and ensure your satisfaction.
- Alternative BPO Selection: In case of dissatisfaction, we guide you through the process of selecting a new BPO vendor.
